Refund policy

We accept returns within 15 days of the delivery date.

To be eligible for a return, all jewelry must be:

  • Unworn

  • In its original condition

  • In its original packaging

  • Free of any signs of use or damage

  • Accompanied by proof of purchase

Because jewelry is worn on the body, we cannot accept returns for items that show signs of wear for hygiene and safety reasons.

How to Start a Return

To begin a return, email us at:

📧 veracreationsco@gmail.com

Please include:

  • Your name

  • Order number

  • Reason for return

  • Photos (if the item arrived damaged or incorrect)

Once your return is approved, you will receive:

  • A return shipping label

  • Instructions on how and where to send your package

Items sent back without contacting us first will not be accepted.

📦 Return Address:
200 E Rowland St
Unit #2094
Covina, CA 91723

Damages, Defects, or Wrong Items

Please inspect your order immediately upon arrival and contact us within 48 hours if:

  • The item is damaged

  • The item is defective

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions & Non-Returnable Items

The following cannot be returned:

  • Custom or personalized jewelry

  • Earrings (for hygiene reasons, unless they arrived damaged or incorrect)

  • Sale items

  • Gift cards

If you’re unsure about your item, feel free to ask before purchasing.

Refunds

Once we receive and inspect your return, we’ll notify you regarding approval.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or card issuer may take additional time to post the refund.

  • If more than 15 business days have passed since approval, contact us at veracreationsco@gmail.com.